Support
Help center
Guides and answers for residents and for property teams. Pick the one you are, or get in touch and a person will pick it up.
Browse resident topics
11 topics, each collapsing to the question you came for.
- Getting inDownloading the app, registering, and being approved by your property.
- Unit & roleWhat owner and tenant can each do, and who changes your unit record.
- ParcelsPickup codes, collecting for someone else, and parcels that never arrive.
- VisitorsInviting a guest, the pass they get, and what the desk sees.
- BillsWhat you owe, how to pay it, and bills that still look unpaid.
- RepairsReporting something broken, and following it through to done.
- AmenitiesBooking the gym, pool or function room, and cancelling a booking.
- ShuttleThe timetable, live status, and who runs it.
- Notices & chatReading a notice in your language, and the two ways to message the office.
- Privacy & dataWhat we hold, who can see it, and how to ask for a copy or a deletion.
- TroubleshootingWhen the app will not load, will not notify you, or will not let you in.
Nothing here fits?
For anything your management office can't resolve, or anything about the app itself, we'd rather hear from you than have you work around it.
Emergency in the building? Fire, flooding, a medical situation, a stuck lift, a security incident, or being locked out right now: call your building's security desk or local emergency services. QasaLiving support is not a 24/7 emergency line and cannot open a door.