Terms of Service

1.1 "Platform" refers to the QasaLiving website, the QasaLiving mobile application, the QasaStaff mobile application, the QasaLiving Admin Dashboard, and all other digital infrastructure, features, and services made available through them, including any other digital service QasaLiving designates as part of the Platform from time to time.

1.2 "User" or "you" refers to any individual who registers for, accesses, or otherwise uses the Platform.

1.3 "Property Management Office" means the condominium juristic person, residential juristic person, or equivalent management body responsible for the administration of the property to which the Platform has been onboarded.

1.4 "Resident" means a registered unit owner, tenant, or lawful occupant of a unit within a property served by the Platform.

1.5 "Administrator" means an authorised representative of a Property Management Office who has been granted access to the QasaLiving Admin Dashboard and/or the QasaStaff mobile application.

2.1 QasaLiving is a technology platform that facilitates communication, coordination, and administrative workflows between Residents and Property Management teams. The functionalities made available through the Platform include, without limitation:

• Submission, tracking, and resolution logging of maintenance and repair requests
• Parcel intake management with QR-code-verified collection
• Amenity reservations and shared community calendaring
• Digital visitor authorisation and access control records
• Automated invoicing, billing notifications, and payment status tracking
• Multilingual building announcements and resident communications, supported in over 140 languages
• Resident support and intelligent complaint triage
• A Social Feature enabling Residents to post updates and engage with neighbours
• Direct one-to-one messaging between Residents and Property Management

2.2 QasaLiving acts solely as a facilitating technology provider. We are not a Property Management Office, property manager, building owner, employer, or agent of any Property Management Office, and we do not participate in, control, or guarantee the outcome of any decision, complaint resolution, or operational matter handled by a Property Management Office through the Platform.

2.3 Core functionalities are made available to Residents free of charge. Commercial terms applicable to Property Management Offices and property operators are governed by separate service agreements executed with those parties.

3.1 Registration requires your full legal name, a valid email address, and a valid invitation code issued by your Property Management Office or unit owner. Certain features may additionally require unit-specific or contact information before activation.

3.2 You represent that you are a natural person of at least twenty (20) years of age, or a minor registering with the express permission of a parent or legal guardian.

3.3 A single residential unit may be associated with multiple accounts. Unit owners may distribute the invitation code to occupants or lessees for the purpose of account creation.

3.4 All activity conducted under your account is deemed to be your own act, whether or not you personally authorised it. You are solely responsible for safeguarding your login credentials and for any consequences arising from their disclosure to a third party.

4.1 Upon a Property Management Office recording receipt of a parcel addressed to your unit, you will receive a notification containing a unique, single-use QR code for collection.

4.2 Where a unit maintains multiple linked accounts, a QR code will be issued to each. Redemption of any one code automatically invalidates the remaining codes issued for that parcel.

4.3 The QR code mechanism exists to create a verifiable record of parcel handover; it does not independently authenticate the identity of the collecting individual. Verification of a collector's entitlement to receive a parcel remains the responsibility of the Property Management Office. You acknowledge that QasaLiving does not warrant delivery to a specific recipient and disclaims liability for parcels released to any holder of a valid QR code.

5.1 The Platform provides a structured channel through which Residents may lodge maintenance requests, complaints, and general inquiries with their Property Management Office. Each submission is assigned a unique reference number, time-stamped, and retained on record for no fewer than three (3) years to support audit and regulatory compliance.

5.2 Responsibility for investigating and resolving maintenance requests and complaints rests exclusively with the relevant Property Management Office, in accordance with the Condominium Act B.E. 2522. QasaLiving's role is limited to enabling communication and status tracking; it does not warrant any particular resolution timeline or outcome.

5.3 Nothing in these Terms limits a Resident's right to escalate an unresolved grievance directly to the Property Management Office, to the Consumer Protection Board (CPB), or, in respect of data-related concerns, to the Office of the Personal Data Protection Committee (PDPC).

6.1 Shared communication features of the Platform — including announcements, the Social Feature, and resident messaging — constitute a common space among Residents, the Property Management Office, and the building committee. QasaLiving does not verify, and disclaims responsibility for, the accuracy or currency of content posted by third parties.

6.2 Use of these communication features requires civility and good faith. Without limitation, the following are strictly prohibited:

• Defamatory, abusive, threatening, or harassing statements directed at any person
• Circulation of false information intended to mislead or incite alarm
• Content that is discriminatory on the basis of race, religion, or similar grounds
• Sexually explicit, obscene, or pornographic material or links thereto
• Any content that contravenes Thai law or public order and good morals

7.1 This section applies to Administrators accessing the Platform through the QasaStaff mobile application.

7.2 Administrators acknowledge that, in the course of using QasaStaff, they may view, process, or otherwise handle personal data belonging to Residents, including but not limited to parcel records, unit and contact details, and communications submitted through the Platform.

7.3 Administrators agree to access and use such data solely for legitimate property management purposes connected to their role, and not to copy, disclose, retain, or use such data for any purpose outside that role.

7.4 Administrators shall handle Resident personal data in accordance with the Personal Data Protection Act B.E. 2562 (PDPA) and QasaLiving's Privacy Policy, and shall promptly report any suspected unauthorised access, loss, or disclosure of Resident data to their Property Management Office and to QasaLiving.

7.5 Access within QasaStaff is role-based. An Administrator's ability to view or act on specific data is determined by the access level assigned by the Property Management Office, and Administrators agree not to attempt to access data or functions beyond their assigned role.

8.1 The Platform includes a social networking feature (the "Social Feature") through which Residents may publish posts and updates, comment, react, follow building announcements, and exchange direct messages with other Residents, Administrators, and the Property Management Office within their property community.

8.2 Visibility. Content shared through the Social Feature is, by default, visible only to registered Users associated with the same property. QasaLiving does not guarantee that content will remain private from other Residents, Administrators, or the Property Management Office once posted, and you should exercise discretion when sharing personal or sensitive information.

8.3 User-Generated Content. You retain ownership of any content you submit, post, or transmit through the Social Feature ("User Content"). By posting User Content, you grant QasaLiving a non-exclusive, worldwide, royalty-free, sublicensable licence to host, store, reproduce, adapt, and display that content solely for the purpose of operating, maintaining, and improving the Social Feature and the wider Platform.

8.4 Responsibility for Content. You are solely responsible for the User Content you post and for ensuring it does not infringe any third party's rights or violate applicable law. QasaLiving takes no responsibility and assumes no liability for User Content posted by you or any other User, nor for any loss or damage arising from your reliance on it.

8.5 Moderation and Removal. QasaLiving and/or the relevant Property Management Office may, at their discretion and without prior notice, review, hide, edit the visibility of, or remove any User Content that breaches these Terms, the General Conduct Standards set out in Section 6, or applicable law, and may restrict a User's access to the Social Feature accordingly.

8.6 Reporting and Blocking. Users may report content or conduct they consider objectionable and may block other Users from initiating direct contact with them through the Social Feature. We will review reports in good faith but do not guarantee a specific outcome or resolution timeframe.

8.7 No Endorsement. Views, opinions, and statements expressed through the Social Feature are those of the posting User alone and do not represent the views of QasaLiving or of any Property Management Office.

8.8 Disputes Between Users. QasaLiving is not a party to, and disclaims all liability arising from, interactions, disagreements, or disputes that arise between Users in connection with their use of the Social Feature. Residents are encouraged to resolve such matters directly or, where appropriate, to escalate them to the Property Management Office.

8.9 Suspension of Feature Access. Independently of any broader account suspension under Section 9, QasaLiving may suspend or restrict an individual User's access to the Social Feature alone where that User's conduct within the feature breaches these Terms.

9.1 You may terminate your account at any time by submitting a request to support@qasaliving.com.

9.2 We reserve the right to suspend or terminate your access without prior notice where we reasonably determine that you have breached these Terms, misused the Platform, provided false information, or engaged in conduct that jeopardises the security, integrity, or lawful operation of the Platform.

10.1 Our collection, use, storage, and disclosure of your personal data is governed by our Privacy Policy, which is incorporated by reference into these Terms. By using the Platform, you consent to the data handling practices described therein.

10.2 All processing of personal data is carried out in accordance with the Personal Data Protection Act B.E. 2562 (PDPA), and, where applicable to Users domiciled in the European Union, in a manner consistent with the General Data Protection Regulation (GDPR).

11.1 You are responsible for the confidentiality of your account credentials. We accept no liability for loss arising from unauthorised access to your account where such access was permitted or facilitated, directly or indirectly, by you.

11.2 You warrant that all information you submit through the Platform is accurate, complete, and free from content that could cause harm to any person, and you agree to indemnify QasaLiving against actual loss or damage arising from any breach of this warranty.

11.3 Content posted by Property Management Offices, building committees, or other Users remains the sole responsibility of its author. QasaLiving makes no representation as to the accuracy, completeness, or timeliness of such content and shall not be liable for reliance placed upon it.

11.4 To the fullest extent permitted under Thai law, QasaLiving disclaims liability for indirect, incidental, consequential, special, or punitive damages arising out of or in connection with your use of, or inability to use, the Platform.

11.5 The Platform's availability and performance depend in part on internet connectivity and end-user device conditions beyond our control. We are not responsible for interruptions, errors, or data loss attributable to such external factors.

12.1 All software, source code, algorithms, AI models, user-interface designs, data structures, trademarks, and other content comprising the Platform are the exclusive property of MessageSpring Inc. and are protected under the Copyright Act B.E. 2537, the Patent Act B.E. 2522, and applicable international treaties.

12.2 Subject to your compliance with these Terms, you are granted a limited, non-exclusive, non-transferable, and revocable licence to access and use the Platform for its intended purpose only. Reproduction, decompilation, reverse engineering, distribution, or the creation of derivative works based on any part of the Platform is prohibited absent our prior written consent.

12.3 Unauthorised access to, or interference with, the Platform's systems may constitute a criminal offence under the Computer Crimes Act B.E. 2560, exposing the responsible party to both civil and criminal liability.

13.1 We may revise these Terms from time to time. Any amendment will be published on the Platform together with its effective date. Continued use of the Platform after an amendment takes effect constitutes your acceptance of the revised Terms.

13.2 The current version of these Terms is available at qasaliving.com/terms. Requests for prior versions may be directed to support@qasaliving.com.

14.1 These Terms are governed by the laws of the Kingdom of Thailand. Disputes that cannot be resolved through good-faith negotiation shall be submitted to the exclusive jurisdiction of the Thai courts, with Bangkok as the agreed venue.

14.2 Where a User is domiciled within the European Union, additional statutory rights available under the GDPR shall apply concurrently and remain unaffected by these Terms.

For all questions or notices concerning these Terms, please contact:

support@qasaliving.com

MessageSpring Co., Ltd. | Bangkok, Kingdom of Thailand